T-Mobile has implemented Genesys solutions as a key component of its customer care strategy across Europe, including Germany, Austria, the Netherlands, the United Kingdom and additional Eastern European countries. Nearly 80 million customers are served in the nine T-Mobile markets, and as a result, T-Mobile’s customer service agents handle more than 5.5 million customer requests per month. All these calls are managed through the Genesys solution. Financial terms were not disclosed.
T-Mobile has been successfully using Genesys in Germany for the past six years.
Genesys Telecommunications Laboratories is an Alcatel company.
http://www.alcatel.com
