T-Mobile has awarded a contract to Ericsson to improve business and IT billing processes for all branded T-Mobile and MetroPCS customers. The long-term contract will leverage Ericsson’s pre-integrated OSS/BSS software suite. Ericsson’s Service Agility solution includes charging, billing, order management, product catalog and Customer Relationship Management (CRM). Ericsson will integrate and manage operations of the solution. Financial terms were not disclosed.
Ericsson said T-Mobile customers will gain real-time billing visibility and full control over account service changes. This will result in a streamlined customer experience as well as reduced overall operational costs for T-Mobile.
“Ericsson and T-Mobile have a long-standing relationship and this expansion gives us the agility we need to continue growing our valued customer base,” said Neville Ray, Chief Technology Officer for T-Mobile. “The work now underway with Ericsson will enhance our infrastructure and deliver an even better experience to our customers.”
