Telefónica has selected NetCracker to transform its BSS platforms for wireless and fixed services in seven Latin American countries. This large-scale, multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker BSS solution will support all customers and service offerings for seven LATAM operators. Financial terms were not disclosed.
“NetCracker’s pre-integrated BSS suite will enable our organization to improve customer experience and reduce time-to-market,” said Phil Jordan, Group CIO at Telefónica. “NetCracker’s implementation methodology will also help us standardize our systems and processes across multiple operators.”
“We look forward to delivering this large BSS transformation program for Telefónica, helping the service provider streamline operations and reduce complexity without impairing customer experience,” said Bob Titus, Vice President of Global Solutions at NetCracker. “This is another example of how our industry-leading technology enables service providers to be more nimble, competitive and customer-focused.”
NetCracker Technology is a subsidiary of NEC Corporation.
