The Cellular Telecommunications and Internet Association (CTIA) published a 10-point code of conduct aimed at protecting consumer rights. Key points of the voluntary code are:
1. Disclose rates and terms of service to consumers
2. Make available maps showing where service is generally available
3. Provide contract terms to customers and confirm changes in service
4. Allow a trial period for new service
5. Provide specific disclosure in advertising
6. Distinguish carrier charges from taxes on billing statements
7. Provide customers the right to terminate service for certain changes to contract terms
8. Provide ready access to customer service
9. Promptly respond to consumer inquiries and complaints received from government agencies
10. Abide by policies for protection of customer privacy
Companies adopting the code include SprintPCS, AT&T Wireless, Nextel, T-Mobile USA and others.
http://www.ctia.org
