J.D. Power and Associates, which recently gave Verizon Business a leading ranking for customer satisfaction among large-enterprise data service customers, has now ranked Verizon Business highest in overall customer satisfaction among large-enterprise voice services providers.
Respondents to J.D. Power and Associates’ 2009 Major Provider Business Telecommunications Study – Voice Services determined that Verizon Business sets the benchmark for five of the six factors used to measure customer satisfaction: performance and reliability, sales representatives/account executives, billing, cost of service, and offerings and promotions. Verizon Business’ overall score of 684 on a scale of 1,000 was 22 points higher than the large-enterprise segment average score, and the company ranked particularly high in both the offerings and promotions and billing factors.
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