Vonage and Intrado successfully completed a VoIP E9-1-1 trial in the state of Rhode Island. As a result of a successful collaboration with Rhode Island E9-1-1, Vonage was able to deliver both caller’s location and call back number to 9-1-1 emergency services personnel for 9-1-1 calls placed using its broadband phone service.
Emergency call are routed over Vonage’s 9-1-1 server using industry standard SIP protocol. The Vonage server then queries Intrado for routing instructions. The call is then directed to the selective router that serves the Rhode Island Public Safety Answering Point (“PSAP”). Simultaneously, Intrado places the customer’s address and telephone number into the Automatic Location Information (ALI) server. The supplementary special key unique to the call is included in signaling, and allows the PSAP 9-1-1 operator to pull the customer’s address and phone number from the ALI database. Vonage and Intrado are working with other states to provide similar solutions and intend to roll them out market by market. http://www.vonage.comhttp://www.intrado.com
