Vonage Now Supports 911 Across the U.S.

Vonage announced E911 capability throughout the U.S. E911 sends the emergency call, along with the customer’s address and phone number, to the proper local emergency call center based on the caller’s street address. The caller’s information is then displayed on the dispatcher’s screen whenever they dial the digits 9-1-1 from a Vonage phone. In the event local authorities cannot display the Vonage customer’s phone number or address, Vonage offers basic 911. Basic 911 is a service in which the customer’s emergency call is delivered through the traditional 911 network and the call is answered by a trained dispatcher in the local public safety answering point (PSAP), or 911 call center. Finally, Vonage provides an additional safety net to customers if traditional 911 methods fail or are not available: customers receive support from emergency trained personnel at Vonage’s national 911 emergency response center, which is supported by APCO 33 trained personnel and serves customers throughout the U.S.
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