Further addressing the consumer demand and business requirements for over-the-top (OTT) video quality and experiences that exceed those of traditional broadcast and cable television,
Akamai inaugurated its Broadcast Operations Control Center (BOCC), a state-of-the-art facility located at the company’s headquarters in Cambridge, Mass..
The BOCC facility is designed to help ensure the reliability of OTT services through a combination of highly trained technical staff and a host of monitoring, analytics, reporting, quality and availability measurement tools that provide real-time support and operational insight for customers delivering critical live, linear and on-demand video content.
It is staffed 24×7 by a team of specialized broadcast issue resolution experts possessing hybrid skills across media and networking to address the unique needs of Akamai OTT customers. The
The BOCC was designed and is managed by Akamai Director of Media Operations Matt Azzarto, a veteran broadcast systems engineer tasked with bringing together best practices from online video streaming, network operations and television broadcasting into a central hub to monitor and support business-critical OTT video services.
“With the new BOCC, Akamai is helping to address consumer quality-of-experience expectations for OTT by raising our customer service, support and component-level access into the CDN. We’re replacing help tickets and hold time with real-time communication and deep, proactive monitoring designed to alert customers to potential issues before they actually arise,” explained Azzarto. “We’re taking the ubiquity of Akamai’s pervasive network and our Media Delivery Solutions, and empowering a specialized staff who have ‘eyes-on-glass’ 24×7 to support our customers with a unique set of tools that we believe deliver unprecedented visibility into hundreds of live video streams and linear channels at any given time.”
