Alcatel-Lucent filed the first two of a series of patent applications with the United States Patent and Trademark Office (USPTO) relating to Managed Services. The first covers an Operational Competency Center (OCC) methodology for delivering managed network operations services. The second patent filing describes a powerful new “Bottoms-Up” operations cost estimation methodology.
“It was amazing to see Alcatel-Lucent take an idea which had been floated and experimented within the industry and reach such a high level of maturity with it,” said Andrew Chalmers, TM Forum Director of Training and IT Consultant. “The concept around the creation of the suite of services mirrors the thinking of TM Forum, but Alcatel-Lucent has actually put it into practice ahead of anyone else.”
“The processes we have developed from the pre-contract through the actual services delivery stages show our commitment to excellence and ensure both clear visibility and top quality to our customers” said Andreas Herzog, Head of Alcatel-Lucent Managed Services. “With the help of Bell Labs, our processes are leading edge and protecting our intellectual property is a testament to that.”http://www.alcatel-lucent.com
