Amdocs and Cramer signed a letter of intent to deliver an operations support systems (OSS) solution to service providers that integrates the Cramer6 OSS Suite with the Amdocs ordering and service management solutions.
The combined offering will deliver the crucial automated link between front-office customer management and back-office network and service management, unifying service ordering, provisioning, activation and assurance across all products and lines of business.
By linking front- and back-office systems as well as service assurance and fulfillment processes, SPs are able to eliminate product and technology silos. The resulting single automated system fully manages the customer and product lifecycles and helps providers create a superior, intentional customer experience.
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