BT Group reported a “solid start” to FY26, with CEO Allison Kirkby highlighting the company’s progress in fiber and 5G rollouts, cost transformation, and customer satisfaction. The company now reaches over 19 million premises with full fiber broadband (FTTP) and its 5G network covers more than 87% of the UK population.
Despite a 3% year-over-year dip in adjusted revenue to £4.9 billion, BT reported strong fiber demand and operational efficiencies that helped offset macroeconomic and market challenges.
Network Infrastructure Highlights
- FTTP build: Over 1 million premises passed for the sixth consecutive quarter, averaging 81k per week.
- Total FTTP footprint: Reached 19 million premises, including 5.2 million in rural areas.
- Openreach FTTP net adds: Up 46% YoY to 566k, raising total connections to 7.1 million.
- Wholesale boost: Hyperoptic entered a wholesale agreement with Openreach.
- Broadband ARPU (Openreach): Increased 4% to £16.6.
Mobile and Consumer Connectivity
- 5G subscriber base: Grew 12% YoY to 13.5 million users.
- Retail FTTP base: Increased 32% YoY to 3.7 million (Consumer: 3.4m; Business: 0.3m).
- Broadband subscriber base: Net adds of 11k; postpaid mobile net adds of 41k.
- ARPU: Consumer broadband ARPU dipped 2% YoY to £41.9; mobile ARPU steady at £19.4.
- Convergence: Fixed/mobile bundle penetration rose to 25.5%, up from 24.6%.
Business and Operational Updates
- Business revenue: Adjusted UK service revenue down 2%, flat excluding traditional voice. International revenues fell 10%.
- Segmental EBITDA: Openreach up 5% to £1.07bn; Consumer down 3% to £636m; Business down 9% to £344m.
- Workforce and energy: Labour resource down 5% to 113k; network energy use down 5%.
- Customer satisfaction: BT Group Net Promoter Score (NPS) rose 5.6 points YoY to 30.4.
Financial Summary
- Adjusted EBITDA: £2.05bn, down 1% YoY.
- Profit before tax: £468m, down 10% due to higher finance and depreciation costs.
- Guidance: FY26 and long-term financial outlook reconfirmed.
“BT is investing more than anyone else in the nation’s networks… we’re on track to deliver our targets for this year, next year, and the end of the decade – creating a better BT, for all of us.” —Allison Kirkby, Chief Executive, BT Group
