Convergys Acquires Cygent for Web-based Customer Management Software

Convergys Corporation has acquired Cygent, a privately-held software developer offering a Web-based customer, order, and service management platform for the communications industry. The acquisition price was less than $5 million in cash. Cygent’s principal target market is large and medium-size wireline providers. Cygent named Qwest, WorldCom, BellSouth, Genuity, Telecom Italia, BCE (Bell Canada Enterprises) Teleglobe, Looking Glass Networks, Request DSL, and QuantumShift as customers.
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