HP and Alcatel-Lucent announced an alliance to deliver end-to-end UC&C solutions to clients. These solutions use the convergence of telecommunications and IT to transform the way customers use UC&C services. The offerings include:
- Migration from multivendor and legacy PBX to an IP voice integration layer that uses Alcatel-Lucent’s open IP Telephony architecture for UC&C. HP will help clients achieve a greater return on their UC&C investments by using the Genesys Customer Interaction management Platform, UC connect solutions and the Alcatel-Lucent OmniTouch Instant Communication Suite and IP Telephony offering — the OmniPCX Enterprise.
- Automated workflow and workload within business processes reduce operational costs by increasing the effectiveness of all enterprise-wide resources and superior customer service with HP and Genesys intelligent Workload Distribution.
- Industry applications for UC&C that demonstrate a streamlined approach to reducing costs and improving efficiency, such as Digital Hospital. HP will use Alcatel-Lucent’s Advanced Communication Server to provide an enhanced, open UC&C integration layer across industry domains, including healthcare, financial services, utilities and government.
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