HP announced a five-year, $112 million outsourcing agreement with MCI includes day-to-day technical support services for its employees at more than 600 locations across the U.S. Under the contract, HP Services will provide remote server management and asset management services, and will manage an estimated 20,000 help desk calls per month, support up to 36,000 notebook and desktop PCs, 1,700 workstations and 1,500 printers, provide software distribution for desktop and notebook computers, and administer UNIX and Microsoft Exchange systems.
For its part, MCI will continue to provide HP with secure Internet remote access services, enhanced contact center services and SkyTel wireless paging and messaging services. MCI will become one of the selected providers for the HP Managed Services Systems Integrator for Telecommunications Program. In addition, MCI provides the company with Internet Dedicated Service, ATM, Frame Relay, and domestic and international private line services.
Separately, HP announced two other new information technology outsourcing contracts with Standard Register and TD Bank Financial Group. Over the last fiscal quarter, HP Services’ outsourcing business grew more than 50% compared to the same period of the previous year. http://www.hp.comhttp://www.mci.com
- In May 2004, BT and HP signed a series of managed services agreements with a combined value of $1.5 billion over the next seven years. Under these agreements, HP will manage BT’s midrange and desktop information technology (IT) infrastructure in the UK, and BT will manage HP’s voice and data network and product support call centers within the EMEA (Europe, Middle East and Africa) region. The companies have also formed a strategic go-to-market alliance targeting the global information and communications technology (ICT) marketplace. Starting this summer, the companies plan initially to address targeted European enterprises, plus the UK mid-market, consumer and small- and medium-size business (SMB) markets through a combination of service offerings.
