Iridium Satellite announced a new network quality guarantee program promising credits of up to 100 minutes of airtime, as well as three months free subscription fees, if the Iridium network fails to complete properly initiated voice calls from customers’ new Iridium handsets.
If a customer is dissatisfied with the quality of Iridium’s network service within the first 90 days of service activation, the customer may submit a claim through their participating Service Provider.
Iridium operates a constellation of cross-linked low-earth orbiting (LEO) satellites. Calls are handed-off from one satellite to another until they are downloaded to one of Iridium’s terrestrial gateways and patched into the public-switched telephone system. Iridium’s 66 operational satellites are supplemented by numerous in-orbit spares that can be activated as needed, and backup gateway facilities are available if necessary.
http://www.iridium.com
