NETGEAR is launching “GearHead Services”, a 24×7 remote technical support for U.S. consumers.
NETGEAR’s GearHead Services provide 24×7 PC and network support on both a subscription and pay-per-incident basis.
Two tiers of service are initially offered: SupportPak 6 and SupportPak 12, providing six or twelve months of unlimited 24×7 phone-based technical support. The six months service is priced at $65.95 and the 12-month service is $89.95.
The services will to help consumers resolve a variety of issues related to computer hardware, home networking, Windows operating systems, Microsoft Office applications, and antivirus and antispyware programs.
NETGEAR also offers two pay-per-incident services including the Internet Access Service, which helps consumers to troubleshoot and correct hardware- or software-based Internet access problems, and the PC Tune Up Service, which steps consumers through the process of eliminating unnecessary files, adware and unused program.http://gearhead.netgear.com
