Nortel Wins Contact Center Contract Extension with Bharti Airtel

Nortel will continue to provide its contact centre technology (CCT) to Bharti Airtel under a two year contract extension. The initial contract was announced in March 2006 . Nortel’s CCT solution for Bharti Airtel features interactive voice and video response capabilities, providing a 24×7 ‘virtual storefront’ where customers can complete routine transactions and subscribe to new services through an auto attendant that interacts naturally in English, Hindi and four other regional languages. Nortel said that more than 70 percent of Bharti Airtel customer requests are handled through this virtual storefront, resulting in greater availability, flexibility and responsiveness to subscribers. http://www.nortel.com