Sprint Nextel will cut 2,000 to 2,500 positions during Q4 in a bid to reduce internal and external labor costs by at least $350 million on an annualized basis. The reduction impacts positions companywide, including those previously announced this month in the Wholesale organization, as well as a reduction in contractor and other outside labor.
Sprint also noted that it has seen a notable reduction in calls per subscriber to customer care and increased customer satisfaction resulting from customer service improvements for seven sequential quarters. In this period, the company has been able to discontinue the use of 27 call centers as call volume has decreased in the wake of service improvements. http://www.sprint.com
