TELUS has selected ReachView Technologies, an Alcatel-Lucent company, to deploy IBM Tivoli Netcool software into its network. The project enables TELUS to further consolidate its service assurance architecture to better manage the customer experience. The enhanced capabilities directed to customer service management across national service offerings including data, IP, and voice, ultimately contribute to more rapid deployment of product offerings with greater reliability.
Alcatel-Lucent’s service assurance solution includes IBM Tivoli Netcool software, which monitors the reliability of service delivery to customers, tracking such key areas as network compatibility, proactively identifying and fixing problems before they happen, and allocating additional resources to meet sudden spikes in demand.
Alcatel-Lucent said that with this deployment, TELUS becomes its 100th customer for the Netcool software.
http://www.alcatel-lucent.com
