Time Warner Cable Cincinnati is using a Service Automation Suite for Video (SAS-V) software developed by Scientific-Atlanta and SupportSoft to enhance digital TV reliability. The solution was field tested by Time Warner Cable and demonstrated an ability to help automate the diagnosis and resolution of common problems associated with the installation and ongoing service of digital TV transmission.
SAS-V works to pinpoint potential issues with a digital video connection within a customer’s home or the last mile of the service provider’s network. Customer service representatives or field technicians can use the solution to ease remote problem diagnosis.
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