Verizon has launched Verizon Business Assistant, a generative AI-powered text messaging solution designed specifically for small businesses. The new tool automates responses to customer inquiries via SMS and MMS, helping businesses offer 24/7 service while reducing manual workloads. Verizon Business Assistant allows small business owners to deploy AI quickly without the need for additional hardware, offering a simple setup compatible with existing Verizon mobile devices.
The solution automatically responds to common questions, such as product availability or service details, and escalates more complex inquiries to a live team member when needed. Over time, the AI learns from these interactions, improving its accuracy and building a knowledge base tailored to each business. Business owners also gain access to an insights dashboard that tracks customer engagement patterns and preferences. Verizon’s latest product is designed to meet growing customer expectations for fast, digital-first communication—particularly among younger consumers—and helps small businesses improve operational efficiency.
The announcement follows findings from Verizon’s fifth Annual State of Small Business Report, which highlights that small business owners are increasingly turning to technology to optimize operations and enhance customer relationships. Verizon Business Assistant is aimed at small businesses looking to streamline customer interactions and better compete with larger enterprises already leveraging AI.
• Verizon introduces Business Assistant, a GenAI-powered customer service tool for small businesses.
• Automates text-based responses via SMS/MMS to common customer questions 24/7.
• Escalates complex queries to live team members and continuously improves with AI-driven learning.
• Provides an insights dashboard for customer engagement and trend analysis.
• Easy to deploy on existing Verizon mobile devices with no additional hardware or software required.
“Small business owners are constantly juggling multiple responsibilities and want to use technology to improve operations and better connect with their customers,” said Iris Meijer, Chief Product & Marketing Officer, Verizon Business.
